Connectivity issues

Hello folks are there any charm store issues, Ryans seeing a lot of this:

ryan@spicule-dev:~$ juju models
   cannot list models: cannot check permissions: cannot fetch groups: cannot get discharge from       "https://api.jujucharms.com/identity": cannot acquire discharge: cannot http POST to "https://api.jujucharms.com/identity/discharge": Post https://api.jujucharms.com/identity/discharge: EOF
ERROR cannot list models: cannot check permissions: cannot fetch groups: cannot get discharge from "https://api.jujucharms.com/identity": cannot acquire discharge: cannot http POST to "https://api.jujucharms.com/identity/discharge": Post https://api.jujucharms.com/identity/discharge: EOF

and

    ryan@spicule-dev:~/Projects/druid-charms/druid-coordinator$ juju deploy cs:~spiculecharms/druid-coordinator-21
ERROR storing charm for URL "cs:~spiculecharms/druid-coordinator-21": cannot retrieve charm "cs:~spiculecharms/druid-coordinator-21": cannot get archive: cannot fetch groups: Get https://api.jujucharms.com/identity/v1/u/ryanmcdonagh/groups: EOF

Capture

I sent Tom this and he laughed at me. Please help.

We also found this in the charm logs as well:

2018-08-14 15:49:31 DEBUG install ERROR could not download resource: HTTP request failed: failed after retrying: revision must be a non-negative integer

I’m hitting issues trying to login to the charm store here too.

I can confirm we’re also seeing intermittent timeouts in various API requests to the charmstore and identity services, and occasional slow page loads of https://jujucharms.com. We’re looking into it.

Cool thanks. It made @ryanmcdonagh so sad he gave up and went and played NES classic…

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Connectivity issues should be resolved now. Sorry for the inconvenience!

The cause turned out to be an apache bug – Apache 2 is the frontend for jujucharms.com and api.jujucharms.com.

We’ve updated the configuration to work around this issue, and will be taking a few other proactive measures to improve our frontend capacity and observability.

Thanks @cmars I’ll tell @ryanmcdonagh to get off the NES…

2 Likes

@kwmonroe you need to stop liking posts and get back to work also!

Hello folks…

Its Friday morning and JAAS seems to have finished for the weekend already…

Last login: Fri Aug 17 07:41:47 on ttys006
(base) Toms-MacBook-Pro:~ tombarber$ juju switch mymodel
jaas:spicule@external/mymodel (no change)
(base) Toms-MacBook-Pro:~ tombarber$ juju status
ERROR cannot get model "31472bc5-8bf5-4c38-8476-bf89f2a2d344": Closed explicitly
(base) Toms-MacBook-Pro:~ tombarber$ juju switch mymodel
jaas:spicule@external/mymodel (no change)
(base) Toms-MacBook-Pro:~ tombarber$ juju status
ERROR connection is shut down
(base) Toms-MacBook-Pro:~ tombarber$ juju status
ERROR cannot get model "31472bc5-8bf5-4c38-8476-bf89f2a2d344": Closed explicitly
(base) Toms-MacBook-Pro:~ tombarber$ juju list-models
cannot query: Closed explicitly
ERROR cannot query: Closed explicitly
(base) Toms-MacBook-Pro:~ tombarber$

@magicaltrout are you still seeing those issues?

Na not since then thanks @hatch they magically went away about 20 minutes after postings :slight_smile:

Great to hear! There were some updates being applied around that time so it was probably just unfortunate timing :slight_smile:

Let us know if you run into it again.